How to Get Insurance Compensation After an Accident

Accidents can happen at any time, and knowing how to handle the situation is crucial. If your vehicle is involved in an accident, it’s important to follow the correct procedure to ensure you receive insurance compensation without unnecessary delays. Today, MotorGuide explains the key steps and common issues drivers face when claiming insurance after an accident.

soon as an accident occurs, call your insurance provider and notify them about the incident. In cases where the accident causes traffic congestion, make sure to get permission from the company before moving the vehicle. Always take clear photos of the accident scene and damages before shifting the vehicle, as this will help when processing your claim.

Do They Deduct Money from Compensation?

One common complaint is that insurance companies deduct a percentage—usually 30% to 35%—from the total compensation. Here’s why:

• Most insurance companies in Sri Lanka pay the full claim amount only for vehicles less than 5 years old.
• For vehicles older than 5 years, a percentage is deducted because the parts are considered depreciated.

This is standard practice, but understanding it beforehand can help avoid frustration.

Injustices by Insurance Companies

Sometimes, insurance companies may take unfair measures. For example, if one alloy wheel is damaged in an accident but the other three are intact, they may only provide compensation for one. However, when purchasing from the market, alloy wheels are usually sold as a full set of four.

In such cases, you can formally request compensation for all four wheels by submitting a written appeal to your insurance company.

Think Before Buying Spare Parts

After an accident, you’ll likely need spare parts to repair your vehicle. But don’t rush into purchasing them on your own. Instead:

• Submit a quotation for the required parts to your insurance company.
• Wait for their approval before making the purchase.
• If you buy parts without approval, the full bill may not be reimbursed.

This ensures that the insurance claim process goes smoothly and that you aren’t left covering additional costs.

Filing an insurance claim after a car accident can sometimes feel complicated, but by following the correct steps—informing your insurer, documenting the damage, and seeking approval before repairs—you can avoid common pitfalls. At MotorGuide, we always recommend keeping a clear record of your communications and expenses. This way, you can ensure fair compensation and peace of mind after an accident.